HVMS support requests can be submitted at any time through a support ticket. HVMS Support Specialists are available at the below times. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours. For our Emergency Support Policy click here.
General Support Hours
Monday to Friday: 7:00am – 6:00pm CST
Live Chat & Phone Support Hours
Live chat support is available and visible from the bottom right-hand corner of this webpage and our support portal during the below times only
Monday, Tuesday, Wednesday, Friday: 9:30am – 5:00pm CST
Thursday: 10:30am – 5:00pm CST
*Thursday delayed start time for staff training
Phone support is also available during the above chat times, to leave a message for the next available support specialist to call you back, dial:
“I want to thank Nicole and all associated support staff for the excellent job in assisting us w/ any dilemmas that may arise…in our case the instances are very few! We have had HVMS for over 8 years and love it! We appreciate all you do to help keep our business functioning properly.”
Vandy Starnes, Franklin Equine Services
“Great Customer Service!!!! I have worked with 4 different veterinary software throughout my career and I really think that yours is the most user-friendly one. I just wish that the clinic would use all the options that you offer (e.g. Diagnosis).”
HVMS Emergency Support Policy
HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations.
To contact our Emergency Support services outside of general support hours, leave a voice message using our support phone number (1-877-207-3335 ext.2) In addition, you can submit a support ticket with the word ‘Urgent’ in the ticket title with additional details about your emergency.
NOTE: General support requests submitted during Emergency Support hours will be addressed during general support hours as listed above.
U.S. Observed Holidays (general support closed):
Good Friday: Friday March 30, 2018
Memorial Day: Monday May 28, 2018
Independence Day: Wednesday July 4, 2018
Labor Day: Monday Sept. 3, 2018
Veteran’s Day: Monday November 12th, 2018
Thanksgiving: Thursday November 22, 2018
Thanksgiving: Friday November 23, 2018
Christmas Day: Tuesday December 25, 2018
Boxing Day: Wednesday December 26, 2018
New Year’s Day: Tuesday January 1, 2019