HVMS support requests can be submitted at any time through a support ticket. HVMS Support Specialists are available during the following times.
General Support Hours:
Monday to Friday: 7:00am – 6:00pm CST
Live Chat Support Hours:
Monday to Friday: 9:30am – 5:00pm CST
excluding US Holidays
If a general support request is submitted outside of the general support hours, it will be addressed during general support hours. For our Emergency Support Policy click here.
Support portal link for Tickets and Chat Support: hvmshelp.inovapartners.com
Support Phone Line: 1-877-207-3335 Ext. 2
HVMS Emergency Support Policy
HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations.
To contact our Emergency Support services outside of general support hours, leave a message using our support phone number (1-877-207-3335 ext.2) Alternatively, or in addition, you can submit a support ticket with the word ‘Urgent’ in the ticket title.
NOTE: General support requests submitted during Emergency Support hours will be addressed during general support hours as listed above.
U.S. Observed Holidays (support closed):
Good Friday: Friday March 30, 2018
Memorial Day: Monday May 28, 2018
Independence Day: Wednesday July 4, 2018
Labor Day: Monday Sept. 4, 2017
Thanksgiving: Thursday November 23, 2017
Thanksgiving: Friday November 24, 2017
Christmas Day: Monday December 25, 2017
Boxing Day: Tuesday December 26, 2017
New Year’s Eve: Friday December 29, 2017
New Year’s Day: Monday January 1, 2018