HVMS Support


HVMS support requests can be submitted at any time through a support ticket. HVMS Support Specialists are available during the following times.  

General Support Hours:

Monday to Friday: 7:00am – 6:00pm CST

Live Chat Support Hours:

Monday to Friday: 9:30am – 5:00pm CST

excluding US Holidays

If a general support request is submitted outside of the general support hours, it will be addressed during general support hours.  For our Emergency Support Policy click here

Support portal link for Tickets and Chats:  hvmshelp.inovapartners.com
Support Phone Line: 1-877-207-3335 Ext. 2

HVMS support requests can be submitted at any time by logging in and submitting a support ticket

Find Answers to Common HVMS Questions in our Knowledge Base Solutions

A HVMS user forum to share your knowledge, ask questions and follow topics.

HVMS Emergency Support Policy

HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations.

To contact our Emergency Support services outside of general support hours, leave a message using our support phone number (1-877-207-3335 ext.2) Alternatively, or in addition, you can submit a support ticket with the word ‘Urgent’ in the ticket title.

NOTE: General support requests submitted during Emergency Support hours will be addressed during general support hours as listed above.

U.S. Observed Holidays (support closed):

Memorial Day: Monday May 29, 2017
Independence Day:  Tuesday July 4, 2017
Labor Day:  Monday Sept. 4, 2017
Thanksgiving:  Thursday November 23, 2017
Christmas:  Monday December 25, 2017
New Year’s Day:  Monday January 1, 2017

Teamviewer allows our support technicians to securely access your computer and better assist you with questions and support issues.

Business Infusions delivers a full suite of Veterinary Practice Management Software designed to streamline your practice, increase efficiencies, and make your practice more profitable.

Contact Us

Business Infusions
Suite 317
612 – 500 Country Hills Boulevard NE
Calgary, AB
T3K 5K3
Telephone: 1-877-207-3335
Fax: 800-517-7560
Email: info@businessinfusions.com
Please view our Support links for technical support contact hours and details.