General Support Hours:
Monday to Friday: 9:00am – 6:00pm CST
*excluding US Holidays. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours.
Signature support requests can be submitted at any time through a support ticket.
Signature Emergency Support Policy 1-877-207-3335 Ext. 2
Signature after-hours Emergency Support is available by phone outside of our general support hours for situations where your Signature software is not accessible from your server or any of your workstations. NOTE: General support requests submitted during emergency support hours will be addressed during general support hours as listed above.
U.S. Observed Holidays (support closed):
Memorial Day: Monday May 29, 2017
Independence Day: Tuesday July 4, 2017
Labor Day: Monday Sept. 4, 2017
Thanksgiving: Thursday November 23, 2017
Christmas: Monday December 25, 2017
New Year’s Day: Monday January 1, 2017