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Podcast Episode #5 – Unique Practice Models: Could I do that?

In the final episode of this five part limited series podcast, Dr Karen Jackman shares insight on how Pioneer Equine Hospital has been successful in considering important personal values and creating a family friendly and family inclusive practice.

Show Notes:

  • 1:10 – Meet Dr Karen Jackman.
  • 2:05 – Why was building a family friendly / inclusive practice important to you and your practice?
  • 3:50 – What have you introduced for your and your staff to support these values?
  • 5:50 – What benefits have you seen as a result of this?
  • 7:00 – Have there been any downsides?
  • 8:00 – What can you tell other practice owners about how you worked this into your business?
  • 9:10 – Tips for introducing a few changes at a time.
  • 11:08 – How to bridge uncomfortable conversations between boss and employee on this topic.
  • 12:20 – Recognize what you need to do to keep good people on your team.
  • 13:20 – What do you do on a day to day basis to ensure team members follow positive work/life balance?
  • 16:25 – What is an exciting trend you see in vet med and where do you see the profession going in the next 10 years?
  • 18:04 – Do you have any resources that you’ve found helpful in building your practice the way you want?
  • 19:32 – Parting messages.

Business Infusions is producing the Better Equine Vet Practice limited series podcast because we want to engage in conversations with equine veterinarians; to better understand their problems, and to connect an inspiring group of practitioners who can share their learnings and successes in practice innovation.

If your equine veterinary practice needs help with increasing efficiency and productivity, please contact us for a free demo and free consultation of HVMS software.

“HVMS practice management software emerged from a practice that had been operating for over 50 years. The practice owner identified a fundamental need to compensate their veterinarians more appropriately for professional services, and capture missed and lost billings. One of the mantras of our Chairman and Founder is that the further the vet walks away in time and space from the patient and the owner, the more they are going to give up in time and billable hours that are really valuable to them. With this type of approach, we’ve built a product that creates efficiency and productivity in the practice and still allows the flexibility to practice in different ways.”

Scott Pickard, CEO of Business Infusions, owners of HVMS software.


About the Guest

A graduate of Colorado State University, College of Veterinary Medicine and Biomedical Sciences, Dr. Jackman joined Pioneer in 2010. Originally from Boksburg, South Africa, Dr. Jackman completed her Bachelor of Science in Animal Sciences at Colorado State University and then went on to obtain her Doctorate in Veterinary Medicine in May 2003. Upon completion of her formal schooling, Karen completed a one year internship at Littleton Equine Medical Center in Colorado, and then stayed on as an associate until joining Pioneer. Karen’s professional interests include lameness, internal and preventive medicine, and ophthalmology. Because of her especially strong interest in conditions of the horse eye, Karen has enjoyed taking numerous courses on equine-specific ophthalmology over the years and has become adept at treating and managing challenging “eye” cases. Outside of work Karen enjoys running, other outdoor activities, and spending time with family and friends (of both the 2- and 4-legged variety).


About the Podcast

This Podcast is designed for any member of your Team and anyone who wants to improve their practice efficiency and have more time for the things they care about. All members of your veterinary team are personally invited! We will continue to notify you as a valued member of our HVMS family whenever a podcast comes out so you can be first to know. Share with your team, discuss at a staff meeting, or just listen wherever you are!

Interested in being a guest in an upcoming episode? Please contact us

About the Host

Dr. Melanie Barham is a veterinarian, FEI veterinary delegate, entrepreneur, digital marketer and university instructor. With a background in eventing and performance horse practice in the US and Canada, Dr Barham currently dedicates her career efforts to the Ontario Animal Health Network, Global Veterinary Career Summit and strategic business consulting.

Interested in being a guest in an upcoming episode? Please contact us